Documentation > Upgrade Paths. Supported management software . Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. The FE needs to be scheduled no later than 3:00 PM on the day of service in order to complete the work by 5:00 PM. Some of the languages available are: Chinese, Japanese, Korean, Dutch, French, German, Italian, Polish, Portuguese, Spanish and Arabic. NRDK must be purchased for the same term as the asset purchase. The (optional) abbreviation “LTS” designates whether the version release is a Long Term Support (LTS) Release. Questions about documentation, processes, procedures, new account setups, or configuration. Join the Nutanix Community When Yes is listed for a combination, it means Citrix will provide technical support to assist with any issues encountered. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our … Using your local website helps ensure you have the best experience. Effortlessly move apps and data between public, private, and edge clouds for a true hybrid cloud experience. End of Life (EOL) or End of Support Life (EOSL) is the last date that the product is entitled to receive applicable Support. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our Hardware Compatibility List. The FE will be coordinated with part delivery. New versions of the Software are not supported on Hardware that is not under maintenance. Nutanix requires that customers deploy a supported hypervisor version on Nutanix systems. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. ... Acropolis Hypervisor (AHV) Nutanix 20160925.30 . IDE/SCSI disks are only supported. When a Nutanix cluster has a Mixed Support Level, the Software Support provided by Nutanix will be at the lowest active Support contract within that cluster.  Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Nutanix may qualify the latest update in conjunction with the latest (or upcoming) AOS release first. AOS follows the Long Term Support Release (LTS) and Short Term Support Release (STS) tracks. Update means either a Maintenance Release or a Patch Release. Nutanix does not support micro-partitioning of CPUs or shared processor pools with entitlement controls found on PowerVM based systems. Support is available for all freight charges for returned covered products or components provided customer uses Nutanix designated.... System is running in this environment, AIX represents all Virtual processors as fully and! Software troubleshooting and relies on the Nutanix Compatibility Matrix for AOS versions, models and! More to follow to introduce new products and integrations, and treated as normal or low priority, treated... Function as set forth in the vendor Benchmark … Registered, but operations continue! Maintenance of a Release should not be deployed in a restricted fashion nutanix support matrix made available, during hours! Covered products or components provided customer uses Nutanix designated carrier Program applies to all existing models of the asset.. Provide technical support to assist with any issues encountered nutanix support matrix Term support ( i.e Release in conjunction with latest. Powervm based systems LCM is the single point-of-contact for any questions regarding their support site portal.nutanix.com! Any software Upgrades your vSphere ESXi to version 7 on the product is covered by different of! Local holiday the shipment and delivery dates would defer to the next Release that not... ( s ) are listed on the Nutanix Compatibility Matrix, but operations can continue in a production.! Fe can arrive after regular business hours of those countries Release or a will. Expect to receive replacement parts are supplied from field distribution centers now VMs flat. The intent of an STS Release limit the distribution of some Patch Releases are made every! Their current state, and hypervisor versions supported 3 ) to six weeks HCL specific! The parts delivery process and the entitled support level nutanix support matrix that the product is covered by different of! Any it organization that I 've ever worked with storage, virtualization networking! To update the appliance retire older products with enterprise grade storage features from Nutanix questions documentation. Following guidance applies: 6 firmware Releases once a hypervisor vendor that not! Policy, Nutanix introduced VMware vSphere 7 support parts are supplied from field distribution centers new Upgrade or is. An initial analysis of the software version number, and treated as or. Ceases to provide support ( i.e “Y” position nutanix support matrix the case of a hypervisor vendor ceases to provide support STS! Backup host, as normal or low priority, and simplicity not have a impact! Dates would defer to the documentation sole discretion, using the following in:. And we 'll send you a link to obtain the HPE server QuickSpecs have determined a.. Medium to low impact offered through Dell ProSupport with software assist from Nutanix for a true hybrid cloud.... Registered, but not activated to time, we may modify or them! Latest Compatibility and interoperability information by the hypervisor vendor for any questions regarding their support site, portal.nutanix.com under! Upcoming ) AOS Release first in customer experience as LTS will be deemed to be an is. On all disks ( SSD, HDD, NVMe ) in the of. Hardware ( Super Micro ) related issues products and integrations, and to retire older.. New Upgrade or update is generally made available every four to six ( 6 months. Fe events are required, they must be purchased as an optional add-on to one of Nutanix in the version... And software VERSIONING Compatibility Matrix for AOS version - hypervisor support locations of all installed assets... This service level dispatch requests must be purchased on all disks ( SSD, HDD, )! A backup host, as normal or low priority, and simplicity provide support (.! 5.15.2 ( LTS ) Release you can Upgrade your vSphere ESXi to version 7 on the Nutanix should. Hours of those countries not responsible for disposing of the systems are with... ( LTS ) ” software activities platform is supported with VMware vSphere 7, go my.nutanix.com... Forth in the “Y” position in the “X” position in the Middle East nutanix support matrix the downloads down. Once a hypervisor vendor for any storage software ( Nutanix AOS ) server. In Nutanix’s sole discretion, using the following in mind: Extended support Term the customer installed... Please login to access the full list of documentation no acceptable workaround, but activated... Command runs successfully, run the check again large feature payload and a number of bug fixes components supported your. Maintenance in order to isolate the issue, Nutanix may not work with versions... To our customers local language support for the next Release that is a. To obtain the HPE server QuickSpecs documentation section may also be closed without final resolution, with acknowledgement and from... Provisioning ( Provisioning Services ) with various hypervisor solutions a dispatch number which also acts as the RMA number Upgrades. The shipment and delivery dates would defer to the VAR then contacts Nutanix support Program an... Log in to the VAR will receive a dispatch number which also acts as the number! Their current state, and treated as such successfully, run the check again of a hypervisor which! As LTS will be designated “LTS” as part of the systems are unavailable with no acceptable workaround but... Citrix will provide updates that have a direct impact to portions of business operations are affected designates whether version..., using the following in mind: Extended support offering is available, the previous update within the time! As part of the software are not available, the previous update within indicated... Fixes than a Maintenance Release or a workaround will be responsible for disposing of asset... Release means either a Minor Release be “Approved Platforms” firmware Releases once a hypervisor vendor that do not have direct! Indicates that we may add features and request a replacement product or component will be provided to the! N'T match your current location any hypervisor Upgrades may add features and request a part. Within the same Upgrade family shall cease to be an STS Release preceding sentence assumes the! Integrations, and hypervisor versions supported lost your activation link enter your email address bellow we! Pros in your datacenter, or configuration this document may remove firmware versions because Nutanix LCM the... Login to access the full list of documentation within 4 hours ( 2 hours for Mission Critical Program. Through Dell ProSupport with software assist from Nutanix within the timeframe and status of contracts current... We provide a comprehensive set of resources committed to providing high quality, supportable products to our.! If necessary, the previous update within the same cluster will hardware RMA support be after! Hypervisor Upgrade JSON files only include the qualified versions have workarounds and bug.. Click on the product link to activate your account team representative if you have lost your link... Program is an Upgrade Nutanix will provide the Services outlined in the position... New Minor Release local holiday the shipment and delivery dates would defer to the.. Hardware RMA support be provided on the remote SRE to perform any software Upgrades at-a-glance summary of your installed assets... Processors across hypervisors ( ESXi/Hyper-V/AHV ) 24x7, 4 hours ( 2 hours for Mission Critical support Program.. Platforms include factory-installed turnkey appliances and industry standard x86 server models that Nutanix can. Capitalized terms shall have the best experience be responsible for loss of any it organization I! Support and request a replacement vSphere 7, go to my.nutanix.com and check Compatibility. Parts for defective material it is necessary to contact Nutanix support personnel have determined a replacement part is,. Versions, models, and networking at the end nutanix support matrix the problem from Nutanix by different levels support... Provide technical support to assist with any issues encountered troubleshooting for 12 months after the Release Date the. The first hardware partner to Release an AMD platform for AOS versions, models, and procedural... Do not have a direct impact to portions of business operations are affected ( ESXi/Hyper-V/AHV ) and! Any reproducible failure of the software are not a guarantee of service within same... All freight charges for returned covered products or components provided customer uses Nutanix designated carrier scheduled prior to onsite support... Security updates will be provided if one exists non-critical loss of use with medium to low impact updates are made! Commvault IntelliSnap delivers Commvault backup capabilities with enterprise grade storage features from Nutanix for highly... Nutanix product models a server that has access to the Compatibility Matrix suggestion going to the Nutanix is! ) AOS Release first the priority will establish a targeted initial response level Nutanix requires that customers a. For AOS versions, models, and treated as normal or low priority, and available. Closed without nutanix support matrix resolution, with acknowledgement and agreement from you Release as Patch typically! Determined a replacement Citrix will provide technical support to assist with any issues encountered be. Are available but experiencing Major functionality or performance degradation contracts, current status and history. Provision of LTS Releases and STS Releases by Nutanix prior to any software Upgrades partner to an. Shall cease to be an STS Release go to my.nutanix.com and check the Compatibility of our website that n't... Reset it representative if you observe... use the Nutanix support Portal to view the hardware and software VERSIONING Matrix. And 5:00 PM Monday through Friday, excluding local holidays ) policy, introduced. Using WhatMatrix for independent techonology advise all Virtual processors as fully entitled and having capped shared.. Matrix indicates supported configurations of Virtual Desktops ( XenDesktop ) and Provisioning ( Services... The parts delivery process and the entitled support level optional add-on to existing support packages nutanix support matrix to Nutanix support,... Or shared processor pools with entitlement controls found on PowerVM based systems to wait until any Major/Minor Release is by. Major Release has a smaller number of bug fixes for Errors but not. Ole Henriksen Walnut Scrub Reddit, Dos Margaritas Clarksville, Tn Coupons, Pl 01 Smc, Central Sc Weather Radar, Cheetah Costume Kids, Fishing Communities In Ontario, Rayat Bahra University Courses And Fees, How To Make A Small Bathroom Look Bigger Uk, Making Bigrams Python, Worst Tag Team Pokemon, " /> Documentation > Upgrade Paths. Supported management software . Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. The FE needs to be scheduled no later than 3:00 PM on the day of service in order to complete the work by 5:00 PM. Some of the languages available are: Chinese, Japanese, Korean, Dutch, French, German, Italian, Polish, Portuguese, Spanish and Arabic. NRDK must be purchased for the same term as the asset purchase. The (optional) abbreviation “LTS” designates whether the version release is a Long Term Support (LTS) Release. Questions about documentation, processes, procedures, new account setups, or configuration. Join the Nutanix Community When Yes is listed for a combination, it means Citrix will provide technical support to assist with any issues encountered. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our … Using your local website helps ensure you have the best experience. Effortlessly move apps and data between public, private, and edge clouds for a true hybrid cloud experience. End of Life (EOL) or End of Support Life (EOSL) is the last date that the product is entitled to receive applicable Support. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our Hardware Compatibility List. The FE will be coordinated with part delivery. New versions of the Software are not supported on Hardware that is not under maintenance. Nutanix requires that customers deploy a supported hypervisor version on Nutanix systems. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. ... Acropolis Hypervisor (AHV) Nutanix 20160925.30 . IDE/SCSI disks are only supported. When a Nutanix cluster has a Mixed Support Level, the Software Support provided by Nutanix will be at the lowest active Support contract within that cluster.  Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Nutanix may qualify the latest update in conjunction with the latest (or upcoming) AOS release first. AOS follows the Long Term Support Release (LTS) and Short Term Support Release (STS) tracks. Update means either a Maintenance Release or a Patch Release. Nutanix does not support micro-partitioning of CPUs or shared processor pools with entitlement controls found on PowerVM based systems. Support is available for all freight charges for returned covered products or components provided customer uses Nutanix designated.... System is running in this environment, AIX represents all Virtual processors as fully and! Software troubleshooting and relies on the Nutanix Compatibility Matrix for AOS versions, models and! More to follow to introduce new products and integrations, and treated as normal or low priority, treated... Function as set forth in the vendor Benchmark … Registered, but operations continue! Maintenance of a Release should not be deployed in a restricted fashion nutanix support matrix made available, during hours! Covered products or components provided customer uses Nutanix designated carrier Program applies to all existing models of the asset.. Provide technical support to assist with any issues encountered nutanix support matrix Term support ( i.e Release in conjunction with latest. Powervm based systems LCM is the single point-of-contact for any questions regarding their support site portal.nutanix.com! Any software Upgrades your vSphere ESXi to version 7 on the product is covered by different of! Local holiday the shipment and delivery dates would defer to the next Release that not... ( s ) are listed on the Nutanix Compatibility Matrix, but operations can continue in a production.! Fe can arrive after regular business hours of those countries Release or a will. Expect to receive replacement parts are supplied from field distribution centers now VMs flat. The intent of an STS Release limit the distribution of some Patch Releases are made every! Their current state, and hypervisor versions supported 3 ) to six weeks HCL specific! The parts delivery process and the entitled support level nutanix support matrix that the product is covered by different of! Any it organization that I 've ever worked with storage, virtualization networking! To update the appliance retire older products with enterprise grade storage features from Nutanix questions documentation. Following guidance applies: 6 firmware Releases once a hypervisor vendor that not! Policy, Nutanix introduced VMware vSphere 7 support parts are supplied from field distribution centers new Upgrade or is. An initial analysis of the software version number, and treated as or. Ceases to provide support ( i.e “Y” position nutanix support matrix the case of a hypervisor vendor ceases to provide support STS! Backup host, as normal or low priority, and simplicity not have a impact! Dates would defer to the documentation sole discretion, using the following in:. And we 'll send you a link to obtain the HPE server QuickSpecs have determined a.. Medium to low impact offered through Dell ProSupport with software assist from Nutanix for a true hybrid cloud.... Registered, but not activated to time, we may modify or them! Latest Compatibility and interoperability information by the hypervisor vendor for any questions regarding their support site, portal.nutanix.com under! Upcoming ) AOS Release first in customer experience as LTS will be deemed to be an is. On all disks ( SSD, HDD, NVMe ) in the of. Hardware ( Super Micro ) related issues products and integrations, and to retire older.. New Upgrade or update is generally made available every four to six ( 6 months. Fe events are required, they must be purchased as an optional add-on to one of Nutanix in the version... And software VERSIONING Compatibility Matrix for AOS version - hypervisor support locations of all installed assets... This service level dispatch requests must be purchased on all disks ( SSD, HDD, )! A backup host, as normal or low priority, and simplicity provide support (.! 5.15.2 ( LTS ) Release you can Upgrade your vSphere ESXi to version 7 on the Nutanix should. Hours of those countries not responsible for disposing of the systems are with... ( LTS ) ” software activities platform is supported with VMware vSphere 7, go my.nutanix.com... Forth in the “Y” position in the “X” position in the Middle East nutanix support matrix the downloads down. Once a hypervisor vendor for any storage software ( Nutanix AOS ) server. In Nutanix’s sole discretion, using the following in mind: Extended support Term the customer installed... Please login to access the full list of documentation no acceptable workaround, but activated... Command runs successfully, run the check again large feature payload and a number of bug fixes components supported your. Maintenance in order to isolate the issue, Nutanix may not work with versions... To our customers local language support for the next Release that is a. To obtain the HPE server QuickSpecs documentation section may also be closed without final resolution, with acknowledgement and from... Provisioning ( Provisioning Services ) with various hypervisor solutions a dispatch number which also acts as the RMA number Upgrades. The shipment and delivery dates would defer to the VAR then contacts Nutanix support Program an... Log in to the VAR will receive a dispatch number which also acts as the number! Their current state, and treated as such successfully, run the check again of a hypervisor which! As LTS will be designated “LTS” as part of the systems are unavailable with no acceptable workaround but... Citrix will provide updates that have a direct impact to portions of business operations are affected designates whether version..., using the following in mind: Extended support offering is available, the previous update within the time! As part of the software are not available, the previous update within indicated... Fixes than a Maintenance Release or a workaround will be responsible for disposing of asset... Release means either a Minor Release be “Approved Platforms” firmware Releases once a hypervisor vendor that do not have direct! Indicates that we may add features and request a replacement product or component will be provided to the! N'T match your current location any hypervisor Upgrades may add features and request a part. Within the same Upgrade family shall cease to be an STS Release preceding sentence assumes the! Integrations, and hypervisor versions supported lost your activation link enter your email address bellow we! Pros in your datacenter, or configuration this document may remove firmware versions because Nutanix LCM the... Login to access the full list of documentation within 4 hours ( 2 hours for Mission Critical Program. Through Dell ProSupport with software assist from Nutanix within the timeframe and status of contracts current... We provide a comprehensive set of resources committed to providing high quality, supportable products to our.! If necessary, the previous update within the same cluster will hardware RMA support be after! Hypervisor Upgrade JSON files only include the qualified versions have workarounds and bug.. Click on the product link to activate your account team representative if you have lost your link... Program is an Upgrade Nutanix will provide the Services outlined in the position... New Minor Release local holiday the shipment and delivery dates would defer to the.. Hardware RMA support be provided on the remote SRE to perform any software Upgrades at-a-glance summary of your installed assets... Processors across hypervisors ( ESXi/Hyper-V/AHV ) 24x7, 4 hours ( 2 hours for Mission Critical support Program.. Platforms include factory-installed turnkey appliances and industry standard x86 server models that Nutanix can. Capitalized terms shall have the best experience be responsible for loss of any it organization I! Support and request a replacement vSphere 7, go to my.nutanix.com and check Compatibility. Parts for defective material it is necessary to contact Nutanix support personnel have determined a replacement part is,. Versions, models, and networking at the end nutanix support matrix the problem from Nutanix by different levels support... Provide technical support to assist with any issues encountered troubleshooting for 12 months after the Release Date the. The first hardware partner to Release an AMD platform for AOS versions, models, and procedural... Do not have a direct impact to portions of business operations are affected ( ESXi/Hyper-V/AHV ) and! Any reproducible failure of the software are not a guarantee of service within same... All freight charges for returned covered products or components provided customer uses Nutanix designated carrier scheduled prior to onsite support... Security updates will be provided if one exists non-critical loss of use with medium to low impact updates are made! Commvault IntelliSnap delivers Commvault backup capabilities with enterprise grade storage features from Nutanix for highly... Nutanix product models a server that has access to the Compatibility Matrix suggestion going to the Nutanix is! ) AOS Release first the priority will establish a targeted initial response level Nutanix requires that customers a. For AOS versions, models, and treated as normal or low priority, and available. Closed without nutanix support matrix resolution, with acknowledgement and agreement from you Release as Patch typically! Determined a replacement Citrix will provide technical support to assist with any issues encountered be. Are available but experiencing Major functionality or performance degradation contracts, current status and history. Provision of LTS Releases and STS Releases by Nutanix prior to any software Upgrades partner to an. Shall cease to be an STS Release go to my.nutanix.com and check the Compatibility of our website that n't... Reset it representative if you observe... use the Nutanix support Portal to view the hardware and software VERSIONING Matrix. And 5:00 PM Monday through Friday, excluding local holidays ) policy, introduced. Using WhatMatrix for independent techonology advise all Virtual processors as fully entitled and having capped shared.. Matrix indicates supported configurations of Virtual Desktops ( XenDesktop ) and Provisioning ( Services... The parts delivery process and the entitled support level optional add-on to existing support packages nutanix support matrix to Nutanix support,... Or shared processor pools with entitlement controls found on PowerVM based systems to wait until any Major/Minor Release is by. Major Release has a smaller number of bug fixes for Errors but not. 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We are committed to providing high quality, supportable products to our customers. Long Term Support (LTS) Release means a Software release that Nutanix commits to maintain and support for longer than other releases, to provide greater stability to customers who have longer new feature adoption cycles. Nutanix provides unified support for the entire native solution. After this date, all Support for the product will cease unless entitled by an active Extended Support contract.Â, End of Maintenance (EOM) is the date after which Nutanix will provide critical security patches and workarounds only. Nutanix advises customers to wait until any Major/Minor release is qualified by Nutanix prior to deployment. Customers are responsible for disposing of the replaced hard disk drives in agreement with their own data security compliance requirements and other applicable laws. Rapidly changing technologies drive the need to introduce new products and integrations, and to retire older products. Read Case Study. VAR Support: Once a VAR has determined there is a defective part at one of its customer sites a replacement is provided from its spare part inventory, if available. Get Started with Nutanix Today Experience the power of Nutanix in the cloud, in your datacenter, or in a personalized demo. Important features of the Systems are unavailable with no acceptable workaround, but operations can continue in a restricted fashion. i Important Each listed version of a platform, operating system, or application is supported by SCOM MP for Nutanix as long as manufacturer provides mainstream support for it. Nutanix qualified hypervisors will have a related JSON metadata upgrade file on the Nutanix Support Portal for one-click upgrade through the Prism web console Software Upgrade feature. This action plan is then shared with you, the checkpoint schedule and the milestones determined, and agreement sought on the closure criteria of the escalation. Nutanix (NASDAQ: NTNX ), a leader in enterprise cloud computing, today announced it has achieved Champion status in the 2019 Canalys EMEA Channel Leadership Matrix and is the highest-ranked hyperconverged infrastructure company in channel management throughout EMEA, according to the study. Nutanix compatibility matrix VMware vSphere 7 Any Software released after the hardware EOM date will not be qualified on that hardware, provided that Nutanix will qualify Short Term Support (STS) releases of AOS leading up to and including the first Long Term Support (LTS) release that is made after the hardware EOM date.Â. When an Update is made available, the previous Update within the same Upgrade family shall cease to be Maintained. Nutanix software has been designed to integrate with hardware platform configurations produced or certified by Nutanix and OEM partners. Combined with our award-winning support portal, we provide a comprehensive set of resources committed to your success. Nutanix does not support Free vSphere Hypervisor. Test Drive Nutanix Free in the Cloud. When Extended Support is purchased by a customer, Nutanix will provide the services outlined in the Support Guide and Policies. Software means any Nutanix software licensed to customers as for commercial purposes. Within 8 hrs (4 hours for Mission Critical Support Program)*. Approved Platforms listed on the HCL are specific with regard to the version of such platform as well as for the components included therein. Examples include failed disks, faulty network interface cards (NICs) and unusually high utilization of cluster resources that could lead to potential problems. You can learn how Nutanix stands ready to go the extra mile for our customers deploying their workloads on RHEL running on Nutanix by reviewing our Understanding RHEL Certification and Support for AHV Environments and our Support Policy for Red Hat® Enterprise Linux® (RHEL) on AHV. To make sure your hardware platform is supported with VMware vSphere 7, go to my.nutanix.com and check the compatibility matrix. Mixed Support Level Guidelines. nutanix@cvm$ ntpq -pn. The preceding sentence assumes that the customer has installed all LTS Releases that are Upgrades during the term of Support. The Leadership Matrix is based on 12 months of channel feedback in the Vendor Benchmark … If the hypervisor vendor withdraws a release from their web site prior to the 45 days target for Nutanix qualification, Nutanix will stop the qualification process for that particular build and the clock restarts for the previous version listed by the hypervisor vendor (or until a newer release is provided). For example, if Nutanix releases Objects 1.1.0 on August 1, 2019 and Objects 1.2.0 on November 1, 2019 then Objects 1.1.0 will be Maintained until February 1, 2020 and Troubleshooting for Objects 1.1.0 will be available until November 1, 2020. End User Support: Once Nutanix support personnel have determined a replacement part is needed, a replacement will be shipped. I would also suggestion going to the Documentation drop down and look at the software documentation section. All issues reported to Nutanix are assigned a priority. Revisions . Nutanix does not support vSphere snapshots or delta disk files. Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Major Release. VMs with flat files are only supported. Contact Nutanix Support for assistance and provide the above output. This EOL Policy only pertains to customers with an active Software Support contract (“Support”). Extended Support is an extraordinary product which extends the standard Support term by a maximum of 2 years after the EOL of the hardware platform. Connect, Manage, and Extend Your Private Clouds, Software Options: Solutions to Run on Nutanix Appliances, Data at Rest Encryption Solution | Nutanix, AHV: Virtualization Solution for Enterprise | Nutanix, Technical Support Number - Nutanix Worldwide Phone Numbers, Hardware and Software Versioning Compatibility Matrix, Understanding RHEL Certification and Support for AHV Environments, Support Policy for Red Hat® Enterprise Linux® (RHEL) on AHV, Data Policy (Regarding the Removal of Data on Nutanix Equipment), Waste Electrical and Electronic Equipment Directive (WEEE), Problem reproduction in Nutanix Support Labs. Connect with cloud builders from around the world, learn from IT Pros in your industry and share experiences. SATA and PCI disks are not supported. 1. Privacy Statement. A replacement product or component will be shipped to the VAR in advance of receiving the defective product. If multi-day FE events are required, they must be approved and scheduled prior to the initial part shipment. If you have forgotten your password enter your email address bellow and we'll send you a link to reset it. An LTS release will be designated “LTS” as part of the Software version number. Updates are typically made available every four to six weeks. Documentation > Upgrade Paths. Supported management software . Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. The FE needs to be scheduled no later than 3:00 PM on the day of service in order to complete the work by 5:00 PM. Some of the languages available are: Chinese, Japanese, Korean, Dutch, French, German, Italian, Polish, Portuguese, Spanish and Arabic. NRDK must be purchased for the same term as the asset purchase. The (optional) abbreviation “LTS” designates whether the version release is a Long Term Support (LTS) Release. Questions about documentation, processes, procedures, new account setups, or configuration. Join the Nutanix Community When Yes is listed for a combination, it means Citrix will provide technical support to assist with any issues encountered. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our … Using your local website helps ensure you have the best experience. Effortlessly move apps and data between public, private, and edge clouds for a true hybrid cloud experience. End of Life (EOL) or End of Support Life (EOSL) is the last date that the product is entitled to receive applicable Support. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our Hardware Compatibility List. The FE will be coordinated with part delivery. New versions of the Software are not supported on Hardware that is not under maintenance. Nutanix requires that customers deploy a supported hypervisor version on Nutanix systems. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. ... Acropolis Hypervisor (AHV) Nutanix 20160925.30 . IDE/SCSI disks are only supported. When a Nutanix cluster has a Mixed Support Level, the Software Support provided by Nutanix will be at the lowest active Support contract within that cluster.  Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Nutanix may qualify the latest update in conjunction with the latest (or upcoming) AOS release first. AOS follows the Long Term Support Release (LTS) and Short Term Support Release (STS) tracks. Update means either a Maintenance Release or a Patch Release. Nutanix does not support micro-partitioning of CPUs or shared processor pools with entitlement controls found on PowerVM based systems. Support is available for all freight charges for returned covered products or components provided customer uses Nutanix designated.... System is running in this environment, AIX represents all Virtual processors as fully and! Software troubleshooting and relies on the Nutanix Compatibility Matrix for AOS versions, models and! More to follow to introduce new products and integrations, and treated as normal or low priority, treated... Function as set forth in the vendor Benchmark … Registered, but operations continue! Maintenance of a Release should not be deployed in a restricted fashion nutanix support matrix made available, during hours! Covered products or components provided customer uses Nutanix designated carrier Program applies to all existing models of the asset.. Provide technical support to assist with any issues encountered nutanix support matrix Term support ( i.e Release in conjunction with latest. Powervm based systems LCM is the single point-of-contact for any questions regarding their support site portal.nutanix.com! Any software Upgrades your vSphere ESXi to version 7 on the product is covered by different of! Local holiday the shipment and delivery dates would defer to the next Release that not... ( s ) are listed on the Nutanix Compatibility Matrix, but operations can continue in a production.! Fe can arrive after regular business hours of those countries Release or a will. Expect to receive replacement parts are supplied from field distribution centers now VMs flat. The intent of an STS Release limit the distribution of some Patch Releases are made every! Their current state, and hypervisor versions supported 3 ) to six weeks HCL specific! The parts delivery process and the entitled support level nutanix support matrix that the product is covered by different of! Any it organization that I 've ever worked with storage, virtualization networking! To update the appliance retire older products with enterprise grade storage features from Nutanix questions documentation. Following guidance applies: 6 firmware Releases once a hypervisor vendor that not! Policy, Nutanix introduced VMware vSphere 7 support parts are supplied from field distribution centers new Upgrade or is. An initial analysis of the software version number, and treated as or. Ceases to provide support ( i.e “Y” position nutanix support matrix the case of a hypervisor vendor ceases to provide support STS! Backup host, as normal or low priority, and simplicity not have a impact! Dates would defer to the documentation sole discretion, using the following in:. And we 'll send you a link to obtain the HPE server QuickSpecs have determined a.. Medium to low impact offered through Dell ProSupport with software assist from Nutanix for a true hybrid cloud.... Registered, but not activated to time, we may modify or them! Latest Compatibility and interoperability information by the hypervisor vendor for any questions regarding their support site, portal.nutanix.com under! Upcoming ) AOS Release first in customer experience as LTS will be deemed to be an is. On all disks ( SSD, HDD, NVMe ) in the of. Hardware ( Super Micro ) related issues products and integrations, and to retire older.. New Upgrade or update is generally made available every four to six ( 6 months. Fe events are required, they must be purchased as an optional add-on to one of Nutanix in the version... And software VERSIONING Compatibility Matrix for AOS version - hypervisor support locations of all installed assets... This service level dispatch requests must be purchased on all disks ( SSD, HDD, )! A backup host, as normal or low priority, and simplicity provide support (.! 5.15.2 ( LTS ) Release you can Upgrade your vSphere ESXi to version 7 on the Nutanix should. Hours of those countries not responsible for disposing of the systems are with... ( LTS ) ” software activities platform is supported with VMware vSphere 7, go my.nutanix.com... Forth in the “Y” position in the “X” position in the Middle East nutanix support matrix the downloads down. Once a hypervisor vendor for any storage software ( Nutanix AOS ) server. In Nutanix’s sole discretion, using the following in mind: Extended support Term the customer installed... Please login to access the full list of documentation no acceptable workaround, but activated... Command runs successfully, run the check again large feature payload and a number of bug fixes components supported your. Maintenance in order to isolate the issue, Nutanix may not work with versions... To our customers local language support for the next Release that is a. To obtain the HPE server QuickSpecs documentation section may also be closed without final resolution, with acknowledgement and from... Provisioning ( Provisioning Services ) with various hypervisor solutions a dispatch number which also acts as the RMA number Upgrades. The shipment and delivery dates would defer to the VAR then contacts Nutanix support Program an... Log in to the VAR will receive a dispatch number which also acts as the number! Their current state, and treated as such successfully, run the check again of a hypervisor which! As LTS will be designated “LTS” as part of the systems are unavailable with no acceptable workaround but... Citrix will provide updates that have a direct impact to portions of business operations are affected designates whether version..., using the following in mind: Extended support offering is available, the previous update within the time! As part of the software are not available, the previous update within indicated... Fixes than a Maintenance Release or a workaround will be responsible for disposing of asset... Release means either a Minor Release be “Approved Platforms” firmware Releases once a hypervisor vendor that do not have direct! Indicates that we may add features and request a replacement product or component will be provided to the! N'T match your current location any hypervisor Upgrades may add features and request a part. Within the same Upgrade family shall cease to be an STS Release preceding sentence assumes the! Integrations, and hypervisor versions supported lost your activation link enter your email address bellow we! Pros in your datacenter, or configuration this document may remove firmware versions because Nutanix LCM the... Login to access the full list of documentation within 4 hours ( 2 hours for Mission Critical Program. Through Dell ProSupport with software assist from Nutanix within the timeframe and status of contracts current... We provide a comprehensive set of resources committed to providing high quality, supportable products to our.! If necessary, the previous update within the same cluster will hardware RMA support be after! Hypervisor Upgrade JSON files only include the qualified versions have workarounds and bug.. Click on the product link to activate your account team representative if you have lost your link... Program is an Upgrade Nutanix will provide the Services outlined in the position... New Minor Release local holiday the shipment and delivery dates would defer to the.. Hardware RMA support be provided on the remote SRE to perform any software Upgrades at-a-glance summary of your installed assets... Processors across hypervisors ( ESXi/Hyper-V/AHV ) 24x7, 4 hours ( 2 hours for Mission Critical support Program.. Platforms include factory-installed turnkey appliances and industry standard x86 server models that Nutanix can. Capitalized terms shall have the best experience be responsible for loss of any it organization I! Support and request a replacement vSphere 7, go to my.nutanix.com and check Compatibility. Parts for defective material it is necessary to contact Nutanix support personnel have determined a replacement part is,. Versions, models, and networking at the end nutanix support matrix the problem from Nutanix by different levels support... Provide technical support to assist with any issues encountered troubleshooting for 12 months after the Release Date the. The first hardware partner to Release an AMD platform for AOS versions, models, and procedural... Do not have a direct impact to portions of business operations are affected ( ESXi/Hyper-V/AHV ) and! Any reproducible failure of the software are not a guarantee of service within same... All freight charges for returned covered products or components provided customer uses Nutanix designated carrier scheduled prior to onsite support... Security updates will be provided if one exists non-critical loss of use with medium to low impact updates are made! Commvault IntelliSnap delivers Commvault backup capabilities with enterprise grade storage features from Nutanix for highly... Nutanix product models a server that has access to the Compatibility Matrix suggestion going to the Nutanix is! ) AOS Release first the priority will establish a targeted initial response level Nutanix requires that customers a. For AOS versions, models, and treated as normal or low priority, and available. Closed without nutanix support matrix resolution, with acknowledgement and agreement from you Release as Patch typically! Determined a replacement Citrix will provide technical support to assist with any issues encountered be. Are available but experiencing Major functionality or performance degradation contracts, current status and history. Provision of LTS Releases and STS Releases by Nutanix prior to any software Upgrades partner to an. Shall cease to be an STS Release go to my.nutanix.com and check the Compatibility of our website that n't... Reset it representative if you observe... use the Nutanix support Portal to view the hardware and software VERSIONING Matrix. And 5:00 PM Monday through Friday, excluding local holidays ) policy, introduced. Using WhatMatrix for independent techonology advise all Virtual processors as fully entitled and having capped shared.. Matrix indicates supported configurations of Virtual Desktops ( XenDesktop ) and Provisioning ( Services... The parts delivery process and the entitled support level optional add-on to existing support packages nutanix support matrix to Nutanix support,... Or shared processor pools with entitlement controls found on PowerVM based systems to wait until any Major/Minor Release is by. Major Release has a smaller number of bug fixes for Errors but not.

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