We are committed to providing high quality, supportable products to our customers. Long Term Support (LTS) Release means a Software release that Nutanix commits to maintain and support for longer than other releases, to provide greater stability to customers who have longer new feature adoption cycles. Nutanix provides unified support for the entire native solution. After this date, all Support for the product will cease unless entitled by an active Extended Support contract.Â, End of Maintenance (EOM)Â is the date after which Nutanix will provide critical security patches and workarounds only. Nutanix advises customers to wait until any Major/Minor release is qualified by Nutanix prior to deployment. Customers are responsible for disposing of the replaced hard disk drives in agreement with their own data security compliance requirements and other applicable laws. Rapidly changing technologies drive the need to introduce new products and integrations, and to retire older products. Read Case Study. VAR Support: Once a VAR has determined there is a defective part at one of its customer sites a replacement is provided from its spare part inventory, if available. Get Started with Nutanix Today Experience the power of Nutanix in the cloud, in your datacenter, or in a personalized demo. Important features of the Systems are unavailable with no acceptable workaround, but operations can continue in a restricted fashion. i Important Each listed version of a platform, operating system, or application is supported by SCOM MP for Nutanix as long as manufacturer provides mainstream support for it. Nutanix qualified hypervisors will have a related JSON metadata upgrade file on the Nutanix Support Portal for one-click upgrade through the Prism web console Software Upgrade feature. This action plan is then shared with you, the checkpoint schedule and the milestones determined, and agreement sought on the closure criteria of the escalation. Nutanix (NASDAQ: NTNX ), a leader in enterprise cloud computing, today announced it has achieved Champion status in the 2019 Canalys EMEA Channel Leadership Matrix and is the highest-ranked hyperconverged infrastructure company in channel management throughout EMEA, according to the study. Nutanix compatibility matrix VMware vSphere 7 Any Software released after the hardware EOM date will not be qualified on that hardware, provided that Nutanix will qualify Short Term Support (STS) releases of AOS leading up to and including the first Long Term Support (LTS) release that is made after the hardware EOM date.Â. When an Update is made available, the previous Update within the same Upgrade family shall cease to be Maintained. Nutanix software has been designed to integrate with hardware platform configurations produced or certified by Nutanix and OEM partners. Combined with our award-winning support portal, we provide a comprehensive set of resources committed to your success. Nutanix does not support Free vSphere Hypervisor. Test Drive Nutanix Free in the Cloud. When Extended Support is purchased by a customer, Nutanix will provide the services outlined in the Support Guide and Policies. Software means any Nutanix software licensed to customers as for commercial purposes. Within 8 hrs (4 hours for Mission Critical Support Program)*. Approved Platforms listed on the HCL are specific with regard to the version of such platform as well as for the components included therein. Examples include failed disks, faulty network interface cards (NICs) and unusually high utilization of cluster resources that could lead to potential problems. You can learn how Nutanix stands ready to go the extra mile for our customers deploying their workloads on RHEL running on Nutanix by reviewing our Understanding RHEL Certification and Support for AHV Environments and our Support Policy for Red HatÂ® Enterprise LinuxÂ® (RHEL) on AHV. To make sure your hardware platform is supported with VMware vSphere 7, go to my.nutanix.com and check the compatibility matrix. Mixed Support Level Guidelines. nutanix@cvm$ ntpq -pn. The preceding sentence assumes that the customer has installed all LTS Releases that are Upgrades during the term of Support. The Leadership Matrix is based on 12 months of channel feedback in the Vendor Benchmark â¦ If the hypervisor vendor withdraws a release from their web site prior to the 45 days target for Nutanix qualification, Nutanix will stop the qualification process for that particular build and the clock restarts for the previous version listed by the hypervisor vendor (or until a newer release is provided). For example, if Nutanix releases Objects 1.1.0 on August 1, 2019 and Objects 1.2.0 on November 1, 2019 then Objects 1.1.0 will be Maintained until February 1, 2020 and Troubleshooting for Objects 1.1.0 will be available until November 1, 2020. End User Support: Once Nutanix support personnel have determined a replacement part is needed, a replacement will be shipped. I would also suggestion going to the Documentation drop down and look at the software documentation section. All issues reported to Nutanix are assigned a priority. Revisions . Nutanix does not support vSphere snapshots or delta disk files. Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Major Release. VMs with flat files are only supported. Contact Nutanix Support for assistance and provide the above output. This EOL Policy only pertains to customers with an active Software Support contract (âSupportâ). Extended Support is an extraordinary product which extends the standard Support term by a maximum of 2 years after the EOL of the hardware platform. Connect, Manage, and Extend Your Private Clouds, Software Options: Solutions to Run on Nutanix Appliances, Data at Rest Encryption Solution | Nutanix, AHV: Virtualization Solution for Enterprise | Nutanix, Technical Support Number - Nutanix Worldwide Phone Numbers, Hardware and Software Versioning Compatibility Matrix, Understanding RHEL Certification and Support for AHV Environments, Support Policy for Red HatÂ® Enterprise LinuxÂ® (RHEL) on AHV, Data Policy (Regarding the Removal of Data on Nutanix Equipment), Waste Electrical and Electronic Equipment Directive (WEEE), Problem reproduction in Nutanix Support Labs. Connect with cloud builders from around the world, learn from IT Pros in your industry and share experiences. SATA and PCI disks are not supported. 1. Privacy Statement. A replacement product or component will be shipped to the VAR in advance of receiving the defective product. If multi-day FE events are required, they must be approved and scheduled prior to the initial part shipment. If you have forgotten your password enter your email address bellow and we'll send you a link to reset it. An LTS release will be designated âLTSâ as part of the Software version number. Updates are typically made available every four to six weeks. Documentation > Upgrade Paths. Supported management software . Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. The FE needs to be scheduled no later than 3:00 PM on the day of service in order to complete the work by 5:00 PM. Some of the languages available are: Chinese, Japanese, Korean, Dutch, French, German, Italian, Polish, Portuguese, Spanish and Arabic. NRDK must be purchased for the same term as the asset purchase. The (optional) abbreviation âLTSâ designates whether the version release is a Long Term Support (LTS) Release. Questions about documentation, processes, procedures, new account setups, or configuration. Join the Nutanix Community When Yes is listed for a combination, it means Citrix will provide technical support to assist with any issues encountered. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our â¦ Using your local website helps ensure you have the best experience. Effortlessly move apps and data between public, private, and edge clouds for a true hybrid cloud experience. End of Life (EOL) or End of Support Life (EOSL) is the last date that the product is entitled to receive applicable Support. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our Hardware Compatibility List. The FE will be coordinated with part delivery. New versions of the Software are not supported on Hardware that is not under maintenance. Nutanix requires that customers deploy a supported hypervisor version on Nutanix systems. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. ... Acropolis Hypervisor (AHV) Nutanix 20160925.30 . IDE/SCSI disks are only supported. When a Nutanix cluster has a Mixed Support Level, the Software Support provided by Nutanix will be at the lowest active Support contract within that cluster.Â Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Nutanix may qualify the latest update in conjunction with the latest (or upcoming) AOS release first. AOS follows the Long Term Support Release (LTS) and Short Term Support Release (STS) tracks. Update means either a Maintenance Release or a Patch Release. Nutanix does not support micro-partitioning of CPUs or shared processor pools with entitlement controls found on PowerVM based systems. Support is available for all freight charges for returned covered products or components provided customer uses Nutanix designated.... 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